Client wanted to know the product pricing, implementation time of solutions & response time to the queries generated of some cloud contact centre software providers
Client wanted to know the product pricing, implementation time of solutions & response time to the queries generated of some cloud contact centre software providers
Responses to generated queries for some of the providers took many days
Generated unique queries for each cloud contact center software provider
Identify the software providers which had an automated response to the generated query
Estimated average response time of the software centres